Shipping & Returns Policy

At ArtisanFelt, based in Hebei, the Felt Capital of China, we strive to deliver our handcrafted wool creations to pet lovers worldwide with transparency and care.

Shipping Policy

• Free Worldwide Shipping: We are proud to offer free shipping to most countries across the globe. Please note that certain remote zones may be excluded or subject to additional fees.
• Processing Time: Orders are typically processed and prepared for shipment within 1 to 3 business days.
• Delivery Estimates: Once shipped, orders generally arrive within 10-20 business days.

Returns & Refunds

• 30-Day Return Policy: If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery.
• Item Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Refund Process: Once your return is received and inspected, we will process your refund. Refunds are typically issued to your original payment method within 5 to 7 business days of receipt at our facility.