Frequently Asked Questions
Frequently Asked Questions
Welcome to the ArtisanFelt FAQ. Based in Hebei, the Felt Capital of China, we are dedicated to providing the highest quality wool felt products for you and your pets.
How do I clean my wool felt cat cave?
To keep your wool felt cat cave in top condition, we recommend regular vacuuming to remove hair and dust. For spills or stains, spot clean with a damp cloth and mild soap. Please do not machine wash or tumble dry, as this can damage the natural wool fibers and alter the shape of the cave.
Is the wool safe for my pets?
Absolutely. We use 100% organic, non-toxic wool. Our products are handcrafted with care to ensure they are safe, sustainable, and comfortable for your furry friends.
Where do you ship from?
All our products are shipped directly from our workshop in Hebei, China—widely known as the "Felt Capital" of the world. This allows us to ensure the quality and authenticity of every piece we send out.
How long does shipping take?
Standard international shipping typically takes between 10 to 20 business days, depending on your location and local customs processing times.